Supervisor of transport operations

Supervisor of transport operations

Supervisor of transport operations

SDN Communications is the premier business-to-business and carrier/wholesale connectivity service provider in the region. SDN also provides managed network and cybersecurity products to create a secure regional business network.

We’re looking to hire a supervisor of transport operations, who will oversee the day-to-day operations and support of the transport network. This will include supervising the transport operations team working within network operations center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage the design and daily support activity related of the transport team.
  • Perform staff evaluations and reviews.
  • Leadership, management, training and mentoring of staff.
  • Prioritization, scheduling and project management of technical efforts.
  • Support of network infrastructure and customer services.
  • Network platform lifecycle management/evolution planning.
  • Develop a team ensuring the competence and continuity of qualified staff through the implementation of processes that will help in selection, training and development, appraisal and motivation techniques.
  • Maintain working knowledge of new technologies that may improve operations, and develop recommendations accordingly.
  • Collaborate with all functional departments to ensure effective operation as well as attainment of profitability and growth objectives.
  • Establish and develop network team through ongoing training, coaching and development.
  • Regular review of reported customer incidents to identify problem areas and chronic issue within network infrastructure.
  • Perform call evaluation and participate in customer service assessment program.

To see more information, go to sdcommunications.com/careers.

To apply, please send a resume to [email protected].

 

 


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